Returns & Exchanges

At Cartolina, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making your shopping experience effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and attach it to your package.

• 3.
  Pack and Ship

  Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.