Frequently Asked Questions

Everything you need to know about your Cartolina shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion finds sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Cartolina ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How should I care for my Cartolina garments?

To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most of our delicate items prefer cold hand washing or professional dry cleaning.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.